1. ABOUT US
1.1 We are App on the Block, Inc. a California Corporation with a registered address of 3400 Cottage Way, Ste G2 12905 Sacramento, CA 95825.
1.2 We are the developer and operator of the Black on the Block App. The App is designed, on behalf of Black on the Block LLC (Event Partner) to provide Users with the ability to browse and purchase ( “Event”) related services and products; and to keep up with what’s happening in the Black on the Block community.
3. COLLECTED INFORMATION
3.1. All personal information you provide to us when registering with the Services, interacting with us, and any personal information generated by your navigation and use of the Services, will be processed and stored by App on the Block, Inc to manage registration, ticket sales, vendor applications and product selections. We also use this information to analyze trends in our users' behavior to help us to determine your preferences, habits, tastes, geographic location and events attended in order to maximize your use and enjoyment of the Services. Additionally, we may store information from you in separate documents. Where you are a vendor, we may collect your personal information directly from you, your business partners, colleagues and open internet sources. We have further listed the ways in which we use your personal information at Clause 5 below.
3.2. The types of personal information we collect may include:
Contact details – including your name, email address, phone number, business name, business email and business phone number;
Payment card and billing details – when you buy tickets via the Services we will require payment and billing information (such as your address and postcode) in order to handle the processing and despatch of ticket orders;
Location data – we may collect your IP address;
Your image or recordings – we may obtain photographs, audio or video recordings of events listed on the Services. We may reproduce and/or publish your image in the App, our website, and in other promotional materials, social networking channels and other materials related to the Services;
Your preferences – we may collect information about your purchase history, events you have viewed, attended or enquired about, any events you have shared or invited people to attend and any feedback you may give or reviews you may submit;
Your interactions with us – for example if you send us information via email, survey, social media, customer service communications or other methods, this may be stored on our systems; and
Technical information – when you use the Services, App on the Block, Inc automatically receives and records information on its server logs from your browser or mobile platform, including the location, IP address, cookie information and details about the page you requested. We also collect information regarding your use of the Services, mobile device information and browser information.
5. USE OF YOUR PERSONAL INFORMATION
5.1. As well as the purposes described above at Clause 3.1, we use the personal information we collect to:
administer the App and the Services or any other purposes required in order to allow us to provide the Services;
communicate with you via email, SMS, in-App notifications and push notifications about your purchases via the Services, including tickets (and the events they relate to) and any other non-ticket items;
fulfill your orders for tickets and other non-ticket items purchased via the Services;
provide better content, services, marketing, and support to you. For example, we may need to use your information to administer your account or provide you with information in connection with any purchases or events you have expressed an interest in;
perform our contract with our Event Partners;
provide information in relation to the Services;
promote the events features on the Services;
improve the Services, including by means of website and App data analytics;
administer business relationships with our Event Partner in order to allow us to provide the Services, including to provide customer service to Event Partner;
administer and fulfill any competitions available to users via the Services and communicate with you about those competitions. Note that there may be specific terms in the competition terms and conditions relating to your personal information; and
to profile individual and demographic trends of people attending or showing an interest in certain events. We do this by making assumptions based on an analysis of the information we hold, including the events you have viewed and tickets you have purchased. For example, if you purchased tickets to an event, we might show you more events of this specific genre or type..
5.2. We also use the information that we collect about you for operational purposes, including:
to provide customer service, including to respond to your inquiries and fulfill any of your requests for information;
carry out verification checks, including to verify your identity when collecting tickets at a venue, to check that you meet any minimum age requirements, or to check that any restrictions on the reselling of tickets have been complied with;
to send you important information regarding the Services, or other technical notices, updates, security alerts, and support and administrative messages; and
as we believe to be necessary or appropriate under applicable law, to enforce our rights or to respond to requests from law enforcement and other government authorities.
5.3. Where we rely on your consent to process your personal information, you may withdraw your consent at any time by emailing us at Contact@appontheblock.com. If you withdraw your consent, this will not affect the lawfulness of any processing which has taken place before you have withdrawn your consent.
6.1. We may send you marketing communications via email and push notifications. If you do not want to receive push notifications from us you may opt out by changing the appropriate settings directly on your mobile device.
6.3.We may pass your details to the relevant Event Partner or third party so that they can contact you for marketing purposes. If you change your mind and do not want to receive such marketing messages, you can opt out by contacting that third party directly or by unsubscribing using any available ‘unsubscribe’ link or similar in that third party’s emails to you.
7. DISCLOSURE OF YOUR INFORMATION
Agents and suppliers – We employ other companies and individuals to perform functions on our behalf, including our storage providers, HR and recruitment service providers, communications providers, CRM providers, marketing providers, payment processing suppliers and data analytics services providers. We do not share your personal information with our agents or suppliers except as is necessary in order to enable them to provide us with a service.
We may disclose your personal data to the following categories of third-party recipients:
Recipient Category - Explanation
Hosting - We may share your personal data with cloud storage providers.
Analytic Tools - We may share your personal data with analytics and search engine service providers.
Administration and support tools - We may share your personal data with support software providers.
Emailing - We may share your personal data with emailing service providers.
CRM - We may share your personal data with CRM providers.
Payment processing - We may share your personal data with online payment processing providers.
Messaging and collaboration tools - We may share your personal data with messaging and collaboration software providers.
Competition partners – When offering competitions or other prize draw, via the Services, we may process your personal information in order to manage your entry and contact you if you are a winner.
We may share your name and country of residence with anyone who asks for winner’s details; and
We may use your name and image in publicity materials as we see fit.
We may share your personal information with our competition partner for the purpose of administering the competition (for example, arranging for the prize to be provided to the winner).
Event Partner – We are a ticketing agent, so we sell you tickets to events on behalf of the Event Partner for that event. We therefore need to share your personal details with them and other parties involved in the provision of the event (such as the venue) so they can provide you with information about the event such as last-minute changes, or for the purposes of ticket validation upon entry to a venue. We may also need to share your information with them in terms of sales control. Event partners can access customer information such as name, email address and a phone number. We are not responsible or liable for the actions of such third parties, and if you wish to complain about the use of your personal information by such third party then you should contact the relevant third party directly.
Other reasons – We may also share your personal information with a purchaser or potential purchaser of our business and in some circumstances, we may have to disclose your personal information by law, either because a court or the police or other law enforcement agency has asked us for it, to enforce our legal rights, or to prevent fraud or ticket-touting for example.
7.2. We may also provide our partners with anonymous information about how users, collectively, use the App and website so that they can understand how often people use their services, the App and the website.
7.3. By providing us with personal information, you consent to the disclosure of your information outside the US and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with US federal data protection laws. You acknowledge that some overseas third parties may not be regulated by US data protection laws and if any third party engages in any act or practice that contravenes these laws, it would not be accountable under US legislation and you will not be able to seek redress under US data protection laws.
8. INFORMATION ABOUT OTHER INDIVIDUALS
8.1. If you give us information (including personal information) on behalf of someone else, you confirm that the other person has given you permission to act on his/her behalf and has agreed that you can:
provide their personal information to us;
give consent on their behalf to the processing of their personal information;
receive on their behalf any data protection notices; and
give consent to the transfer of the individual’s personal information abroad.
8.2. Such consent should be proved by providing App on the Block, Inc with the written authorization from the individual or the document which demonstrates power to represent him or her. In case these documents are not available, additional alternatives can be settled.
9. DATA RETENTION
9.2. We may delete accounts or specific information before account deactivation where we believe it may no longer be relevant or where an account has been inactive for more than a year. Purchase history may be deleted after 8 years.
For more details about our retention periods, please contact us at Contact@appontheblock.com.
10. YOUR RIGHTS
10.2. Anonymity - Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
10.3. Restrict - If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
10.3. Access - You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
10.3. Correction - If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
If you would like to exercise these rights, please write to us or email us at Contact@appontheblock.com.
11. CONTACT AND COMPLAINTS
Should you have any complaints about how we handle your personal information, please contact us at Contact@appontheblock.com.